WE SHIP OUR PRODUCTS GLOBALLY!!

Privacy Policy

YOUR INFORMATION

When you purchase anything from our store, as part of all process, we gather the personal information that you give us such as name, email address, contact number and address. When you peruse our store, we instantly get your computer’s IP address in order to provide us with information that provides us with information about your browser and the operating system.

EMAIL MARKETING

With your authorization, we may send Emails about our store, new products and other updates.

AGREEMENT

When you give us your personal details to make a deal, authenticate your credit card, place your order, arrange for a delivery or return a purchase, we imply that your agreement to our collecting it and using it for that particular purpose only. If we inquire about your personal details for another reason, like marketing, we shall either ask you directly for your indicated approval or offer you a chance to say no.
How do I withdraw my consent: If after you accept the agreement, you change your observance, you can extract your agreement for us to contact you, use or disclosure of your personal details, at any time, by contacting our support at admin@shopgugu.com.

FAQ’s

How long will it take for me to get my items?

From the moment you place your order, there are two steps that commence:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 4-7 days to reach customers within the United States and 10-15 days to rest of world.

 

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

If your item is damaged or faulty, please get in touch.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.

SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

The time frame for order delivery is divided into two parts:

 

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 4-7 days to reach customers within the United States and 10-15 days to rest of world.

RETURNS POLICY

Returns: Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping: To return your product, please contact us.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

.com.

We are using a secure hosting service that is Secured with Secure Sockets Layer. Your information is stored in our databases is highly secured. Our server saves your data on a database, protected behind a firewall.

PAYMENT

If you select a straight payment gateway to make your purchase, then our server stores your credit card data. Your data is encrypted via Payment Card Industry Data Security Standard (PCI-DSS). Your purchasing transaction data is kept until it is necessary to complete your transaction. After completion of your transaction, your transaction information is deleted.
All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a combined effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help guarantee the secure handling of credit card information details by our store.

SECURITY

To secure your personal information, we take sensible safety measures and follow industry best practices to ensure it is not inappropriately misplaced, misused, utilized, revealed, transformed or destroyed. If you provide your credit card details, your information is encoded using a secure socket layer (SSL) and saved in encrypted form. Although no technique of transmission on the Internet is 100% secure, we adhere all PCI-DSS necessities and implement approved industry standards.

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